You are here:

Digital Products Owner (PO5)

Vacancy Summary
Employer:
London Borough Of Waltham Forest
Salary:
£41,847 - £44,691 per annum
Location:
Waltham Forest
Contract:
Permanent
Working Pattern:
Full Time
Hours:
36 hours per week.
DBS Check:
No
Closing Date:
18/12/2018 at 23:30 PM
Reference:
C&D/18/82285
Vacancy Description

Digital Products Owner – PO5 

This is an exciting time to join Waltham Forest – London’s first Borough of Culture. We are busy creating a Council for the future and this is your chance to join an ambitious, customer focussed Digital team during a time of change and transformation.

Waltham Forest is east London’s cultural hotspot and one of the greenest and fastest growing areas in the capital. With fantastic connectivity, huge investment potential and limitless ambition we are fast becoming well known for economic growth and regeneration.

Over the past few years Waltham Forest has changed drastically as a place. Good schools, great parks, excellent culture facilities, mass regeneration and budding community entrepreneurial ship are making us a place that people want to call home. Our ambition is that everybody in Waltham Forest enjoys a quality life.

Job Purpose

At Waltham Forest we are 100% committed to providing our residents and local businesses with seamless, intuitive digital customer experiences. As one of the most creative boroughs in London we are focussed on transforming the way our residents connect with the world around them, and with us.

So we need to make sure the Waltham Forest digital experience is the very best it can be. And that means supporting services and people in a culture that puts customers first.

As the Digital Product Owner you will be focussed on the delivery and continuous improvement of Waltham Forest’s websites and digital services, and delivering this change working collaboratively with the Digital Products & Services Manager, council services and digital content and development teams.

Experienced working in an agile environment you will excel at digital product management, developing and prioritising product roadmaps and backlogs, writing user stories and being 100% focussed on building brilliant customer experiences that increase digital channel adoption and improve resident’s experience of the council.

You will be committed to ensuring that at all times required outcomes (business change, service improvements and council savings) are met to untimely improve the life chances of our residents.

If you have energy and passion, and believe in our vision of delivering amazing digital services that will help change people’s lives then this job is for you.

 

Key knowledge, skills and experience required

  • Experience of product management with a passion for developing and optimising great digital services and service-focussed websites by leading multi-disciplinary teams.
  • An innate sense of what makes a successful user experience.
  • The ability to switch between the strategic visioning and the detail, being the authority in all aspects of your product area.
  • Experience of engaging with users and turning user insight into product improvements.
  • Experience of collecting requirements, writing user stories and managing a product backlog.
  • Familiarity with setting, monitoring and reporting measurable product performance targets.
  • An excellent communicator with influencing, conflict resolution and negotiation skills.
  • Results focused, with excellent interpersonal skills to keep people energised, positive and focussed on delivering a great experience.
  • Ability to make decisions and deliver under pressure.

 Benefits

Waltham Forest offers something for everyone. As an employer of choice we offer a great benefits package including:

  • Competitive salary package 
  • Flexible working including working from home
  • Attractive pension scheme
  • Interest free season ticket and travel card loans
  • Childcare vouchers
  • Staff development and training
  • Discounts at local restaurants and bars
  • A staff benefits portal with over 6000 deals on popular retailers and brands

 

Closing date: 18th December 2018 at 11.30pm

 



Equal Opportunities
Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population.

We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace.

The Council is committed to meeting its 4 equality objectives contained within the Waltham Forest Council Equality Plan 2012/2015:

- Promoting equality of opportunity

- Opposing all forms of discrimination, intolerance and disadvantage

- Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels.

- Providing fair, appropriate, accessible and excellent Services to all.

Respecting Diversity is a core Council value.

How to apply
Application Information The councils preference is for on-line application forms. However if you have a disability and are unable to complete an on-line application, please ring 0208 496 4227 who will be able to arrange an alternative. For more information on how to complete your application form, follow this link: Applying for a job at Waltham Forest Council

Apply Now