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Operations Centre Officers x8

This vacancy has now closed and is listed for reference only.
Vacancy Summary
London Borough Of Waltham Forest
£22,956 - £24,999 per annum
Various Locations in the Borough
Working Pattern:
Full Time
44 hours per week.
DBS Check:
Closing Date:
17/10/2018 at 23:30 PM
Vacancy Description

The employer for this role is Waltham Forest Services LTD and not The London Borough Waltham Forest Council

Waltham Forest Services Ltd is a trading company providing services for London Borough of Waltham Forest including CCTV Monitoring, lettings and management, large item collections and much more.  For more information regarding the company please visit

Waltham forest services LTD is looking to appoint 4 full-time and 4 part-time Operation Centre Officers to provide a professional, proactive, customer-focused service for the  fast-paced, technology-driven 24/7 Operations Centre.

Key responsibilities

  • Monitor and respond to all customer issues and enquiries over multiple channels

Resolve product or service problems by clarifying the customer's need; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Provide a high standard of customer service to residents and customers to include advice and information on Council related services

  • Liaise with key stakeholders including the Police, council services, RSLs.
  • Create documents, reports and correspondence by collecting and analysing customer information.

Organise and maintain accurate records and documents using the appropriate process / system and within agreed timescales

  • Work with colleagues and team leaders to identify areas for improvement, ensuring the support offer remains appropriate for all service users

Build sustainable relationships of trust through open and interactive communication

  • Attend court as required as a professional witness.

DBS and Police checks will be carried out on all staff – the role is dependent on these being satisfactory.

What we seek in you

  • Excellent written and verbal communication skills to engage and communicate with internal and external stakeholders, customers and partners.
  • Highly organised with the ability to multi-task and be flexible to respond to service delivery requirements.
  • Ability to work with minimum supervision, using problem solving skills and initiative to provide a customer-focused support service.
  • Outstanding active listening skills - ability to clearly articulate messages to a variety of audiences.
  • Excellent attention to detail and will be expected to maintain a high level of professionalism, care and integrity, ensuring a positive image of the company is promoted at all times.
  • This post demands a high level of flexibility, a positive attitude and ability to adapt to changes.
  • SIA accreditation – training will be provided if necessary


Closing date: 17 October 2018 at 11.30pm


Equal Opportunities
Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population.

We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace.

The Council is committed to meeting its 4 equality objectives contained within the Waltham Forest Council Equality Plan 2012/2015:

- Promoting equality of opportunity

- Opposing all forms of discrimination, intolerance and disadvantage

- Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels.

- Providing fair, appropriate, accessible and excellent Services to all.

Respecting Diversity is a core Council value.

How to apply
Application Information The councils preference is for on-line application forms. However if you have a disability and are unable to complete an on-line application, please ring 0208 496 4227 who will be able to arrange an alternative. For more information on how to complete your application form, follow this link: Applying for a job at Waltham Forest Council