Transformation Design Manager
About Waltham Forest
The London Borough of Waltham Forest is fiercely ambitious. We want to make sure each and every one of our residents enjoys a quality life in London.
Join our plans for growth
We have a hugely ambitious growth agenda and pride ourselves on being forward thinking and an organisation that sets high expectations. We are working with partners to secure investment in making our borough a better place, are progressing with plans to build 12,000 new homes by 2020, and have an ambitious £5million digital programme, with more investment to come.
Be part of the vision
Our aim is that every single Waltham Forest resident enjoys a good quality life. We have a no-nonsense approach to getting things done and are embarking on a new phase in our transformation where four key principles – resident focused, digitally driven, commercially minded and insight led – will underpin everything we do for our residents.
About the Corporate Development Directorate
We have recently formed a new Corporate Development Directorate creating a centre of excellence in order for the Council to deliver its ambition and to help build the Council of 2020. We’re excited about the future for Waltham Forest, and for the Corporate Development Directorate and we are looking for driven, dynamic and forward thinking individuals who share our ambition for change.
The Transformation Service
Our Transformation Service is our engine room for making change happen. We have recently established centres of excellence within the team focused on design and delivery bringing together the wide range of specialist skillsets required to help our organisation transform.
We have an ambitious programme of work ahead of us, set out in our Redefining Waltham Forest 2020 programme which describes an exciting blueprint for all of our services across the Council. Our ambition is to establish a best-in-class Transformation function and offer, and are looking for individuals who are keen to help us deliver change and help us grow and develop our function.
The role: Transformation Design Manager
As the leader of the Transformation Design Team, you will play a key role in transforming services across the Council and our partnerships. Working closely with our senior directors and commissioners, you will be responsible for a leading a team of service designers and business analysts who provide expert design support across our transformation agenda; helping us to create services that achieve better outcomes for lower costs.
In this role you will be the strategic lead for service design within the Council, utilising the latest user centred design and analytical techniques to generate new insights and ideas for transforming our internal and externally delivered services. You will play a key role in planning and managing our approach to transformation, working with colleagues from across the Council to put these new ideas in place.
The successful candidate will be driven by a desire to improve outcomes for our residents, and passionate about the possibilities of using design thinking to radically reshape public services. They will be experienced in leading projects or teams which have successfully designed and delivered innovative solutions to complex problems, improving user experience and reducing costs. Above all they will have the leadership, communication and stakeholder management skills to constructively challenge the status quo and effectively lead change.
Closing Date: 24 March 2017
Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population.
We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace.
The Council is committed to meeting its 4 strategic outcomes contained within the Waltham Forest Council Equality Plan 2012/2015:
• Promoting equality of opportunity
• Opposing all forms of discrimination, intolerance and disadvantage
• Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels
• Providing fair, appropriate, accessible and excellent services to all.
Respecting Diversity is a core Council value.