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Customer Service Team Leader

This vacancy has now closed and is listed for reference only.
Vacancy Summary
Employer:
London Borough Of Waltham Forest
Salary:
£30,861 - £33,111
Location:
Various Locations in the Borough
Contract:
Permanent
Working Pattern:
Full Time
Hours:
36 hours per week.
DBS Check:
Enhanced
Closing Date:
26/03/2017 at 23:35 PM
Reference:
N&C/17/28056
Vacancy Description

Customer Service Team Leader 

We are seeking dynamic and pro-active Team Leaders to work across our Customer Service Unit.  You will manage a team of staff to achieve the Council Vision of 2020.

You will have proven experience of effective leadership of staff and drive an ethos of continuous improvement taking the team and residents through a change of digital transformation.

This role would suit an experienced Team Leader across Customer Services who has a high degree of enthusiasm, determination, a can do attitude and is used to implementing effective change management.  The ability to help set-up develop and grow a team function will be critical.

The main responsibilities include, coaching and developing staff, effectively communicating the authority’s policies and procedures, performance management, delivering customer experience at a strategic and operational level to ensure consistent delivery of the end to end operational service across multiple channels and customer demographics

This role will include weekend working, shift work and flexibility over 36 hours per week

All redeployees will be considered first



Equal Opportunities
Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population.

We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace.

The Council is committed to meeting its 4 strategic outcomes contained within the Waltham Forest Council Equality Plan 2012/2015:
• Promoting equality of opportunity
• Opposing all forms of discrimination, intolerance and disadvantage
• Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels
• Providing fair, appropriate, accessible and excellent services to all.

Respecting Diversity is a core Council value.
How to apply
Application Information The councils preference is for on-line application forms. However if you have a disability and are unable to complete an on-line application, please ring 0208 496 4227 who will be able to arrange an alternative. For more information on how to complete your application form, follow this link: Applying for a job at Waltham Forest Council

Further information on this vacancy